Refund and Returns Policy at Birds and You
At Birds and You, we are committed to providing our customers with the highest quality products and exceptional customer service. We understand that sometimes, despite our best efforts, returns and refunds may be necessary. Our comprehensive Refund and Returns Policy is designed to ensure that you have a hassle-free experience when shopping with us.
Returns
If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery. To initiate a return, please follow these steps:
- Notify us: Contact us at birdsuniverseblogs@gmail.com with your order number and a detailed reason for return. This will help us to better understand your concerns and provide a more efficient return process.
- Obtain a Return Merchandise Authorization (RMA) number: We’ll provide you with a unique RMA number and instructions on how to proceed with the return.
- Carefully package the item(s): Please carefully package the item(s) in their original packaging, including all original tags, accessories, and documentation. This will help to prevent damage during transit and ensure that the item(s) are in a resalable condition.
- Ship the item(s) back to us: Ship the item(s) back to us at the address provided with the RMA number. Please ensure that you use a trackable shipping method and retain a record of the tracking number.
Refunds
Once we receive your returned item(s), we’ll process a refund within 5-7 business days. Refunds will be issued in the original payment method and will include the full amount of the purchase price, minus any shipping costs. Please note that refunds may take longer to process during peak periods or holidays.
Conditions for Returns
To be eligible for a return, the item(s) must meet the following conditions:
- Original condition: The item(s) must be in their original condition with all original tags, accessories, and documentation.
- Unused and unaltered: The item(s) must not have been used, installed, or altered in any way.
- Return within 30 days: The item(s) must be returned within 30 days of delivery.
Exceptions
We reserve the right to refuse returns or exchanges for the following reasons:
- Damaged or worn items: The item(s) are damaged or show signs of wear and tear.
- Missing tags or accessories: The item(s) are missing original tags, accessories, or documentation.
- Used or altered items: The item(s) have been used, installed, or altered in any way.
- Custom-made or special orders: The item(s) are custom-made or special orders, which are non-returnable.
Order Cancellation
We reserve the right to cancel orders for the following reasons:
- Out of stock or discontinued items: The item(s) are out of stock or discontinued.
- Unforeseen circumstances: The item(s) are no longer available due to unforeseen circumstances.
- Suspected fraudulent or unauthorized orders: The order is suspected to be fraudulent or unauthorized.
- Non-compliance with terms and conditions: The order is not compliant with our terms and conditions.
- Unpaid orders: The order is not paid for within the specified timeframe.
If we cancel your order, we’ll notify you via email and provide a full refund within 5-7 business days.
Shipping Costs
Shipping costs are non-refundable, unless the item(s) are defective or were sent in error. In these cases, we’ll provide a full refund, including shipping costs.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at birdsuniverseblogs@gmail.com within 3 days of delivery. We’ll provide a replacement or refund, depending on the situation.
Changes to this Policy
We reserve the right to modify or update this Refund and Returns Policy at any time. Changes will be effective immediately and will be posted on our website. We encourage you to review our Refund and Returns Policy regularly to stay informed about any changes.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us at birdsuniverseblogs@gmail.com. We’re here to help and want to ensure that you have a positive experience shopping with us.